Refund policy
RETURN AND REFUND POLICY
Last updated: September 8, 2026
Bison Air Inc. provides HVAC equipment, installation, repair, maintenance, and related services. Because most products supplied by Bison Air Inc. are purchased or ordered as part of an installation or service project, they are generally not treated as ordinary retail merchandise.
RETURNS
HVAC equipment, parts, materials, and other products that have been installed, used, opened, connected, commissioned, or specially ordered for a customer cannot normally be returned.
Service products, including installation services, repair services, diagnostic services, maintenance services, and completed labour, are not returnable.
Special-order or non-stock equipment and materials may be non-refundable once ordered from the manufacturer, distributor, or supplier.
Gift cards, if offered, are non-refundable except where required by applicable law.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
CANCELLATIONS
If you need to cancel or reschedule a service appointment, please contact Bison Air Inc. as early as possible.
For regular service appointments, we ask that customers provide at least one business day's notice whenever possible.
For equipment installations or projects requiring equipment or materials to be ordered, cancellation eligibility will depend on the status of the order and the terms of the applicable quotation, agreement, or contract.
If equipment or materials have already been ordered, shipped, delivered, specially ordered, or otherwise committed to the project, applicable equipment, material, shipping, restocking, cancellation, administrative, or other non-recoverable costs may be deducted from any refundable amount, where permitted by law and the applicable agreement.
If installation or other work has already started, the customer may be responsible for work performed and costs incurred up to the date of cancellation, subject to the applicable agreement and applicable law.
DEPOSITS
Deposits for HVAC installation projects may be used toward equipment, materials, scheduling, permits, administrative costs, and other project-related expenses.
Whether a deposit is refundable depends on the applicable quotation, agreement, the status of the project, equipment or materials already ordered, work already performed, and applicable law.
Any project-specific cancellation or deposit terms contained in a signed or accepted quotation or agreement will apply to that project, subject to applicable law.
REFUNDS
If you believe you are entitled to a refund, please contact us at:
bisonairinc@gmail.com
We will review the request based on the applicable quotation, agreement, order status, work performed, equipment and materials ordered, and applicable legal requirements.
If a refund is approved, it will normally be issued to the original payment method where possible.
Please allow up to 10 business days after approval for Bison Air Inc. to process an approved refund. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed after we confirmed that your refund was approved, please contact us at bisonairinc@gmail.com.
DAMAGED, DEFECTIVE, OR WARRANTY EQUIPMENT
If equipment supplied or installed by Bison Air Inc. is believed to be defective, please contact us so the issue can be assessed.
Manufacturer warranty claims are subject to the applicable manufacturer's warranty terms, conditions, registration requirements, and exclusions.
A manufacturer's warranty claim does not necessarily constitute a product return or cash refund. Depending on the circumstances and applicable warranty, the appropriate remedy may involve diagnosis, repair, replacement parts, or equipment replacement.
CONTACT
Bison Air Inc.
40 Bradwick Dr, Unit 2
Vaughan, ON L4K 1K9
Canada
Phone: 416-652-4323
Email: bisonairinc@gmail.com
Website: bisonairinc.ca
