Privacy policy
PRIVACY POLICY
Last updated: September 8, 2026
Bison Air Inc. (“Bison Air,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect in connection with our website, bisonairinc.ca, and our heating, ventilation and air conditioning (“HVAC”) services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request a quote, book a service, purchase products or services, or otherwise interact with Bison Air Inc.
1. INFORMATION WE COLLECT
Depending on how you interact with us, we may collect personal information such as:
- Name
- Email address
- Telephone number
- Billing address
- Service or installation address
- Information submitted through website forms
- Information related to quote or service requests
- Information about your HVAC equipment or project
- Appointment and service information
- Order and transaction information
- Payment-related information
- Communications between you and Bison Air Inc.
- Website usage and technical information, such as IP address, browser type, device information, pages viewed, and cookies or similar technologies
We aim to collect only the information reasonably necessary for the purposes described in this Privacy Policy.
2. HOW WE COLLECT INFORMATION
We may collect personal information when you:
- Contact us by telephone, email, text message, or website form
- Request an HVAC quote or consultation
- Schedule an appointment
- Purchase products or services
- Apply for or inquire about financing
- Request assistance with an applicable rebate or incentive program
- Subscribe to communications
- Interact with our website
- Communicate with our employees, technicians, contractors, or representatives
Certain technical information may also be collected automatically when you visit our website through cookies and similar technologies.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Respond to inquiries and quote requests
- Schedule and provide HVAC services
- Prepare estimates, quotes, agreements, and invoices
- Communicate about appointments, installations, service calls, and projects
- Process orders and payments
- Provide customer support
- Coordinate equipment warranties where applicable
- Assist with eligible rebate or incentive applications where requested
- Facilitate financing inquiries or applications where requested
- Maintain business and service records
- Improve our website, products, services, and customer experience
- Detect and prevent fraud or misuse
- Meet legal, regulatory, tax, accounting, insurance, and other business obligations
- Send marketing communications where permitted by law and subject to applicable consent requirements
We will not use personal information for materially different purposes without obtaining consent where required by law.
4. SHOPIFY AND ONLINE SERVICES
Our website is hosted using Shopify.
Shopify may process information necessary to operate our website, provide website functionality, process transactions where applicable, maintain security, prevent fraud, and provide related services.
Information processed through Shopify may be handled in accordance with Shopify's own privacy practices and may be processed or stored outside Canada.
We may also use other service providers for website hosting, analytics, communications, payment processing, financing, scheduling, advertising, customer management, accounting, and other business functions.
5. PAYMENT INFORMATION
Where online or electronic payments are available, payment information may be processed by Shopify, payment processors, financial institutions, or other payment service providers.
Bison Air Inc. does not necessarily receive or retain complete payment-card information when transactions are processed by third-party payment providers.
Those providers process information according to their own privacy and security practices.
6. SERVICE PROVIDERS AND DISCLOSURE OF INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate our business and provide requested services.
These parties may include:
- Website and e-commerce providers
- Payment processors
- Financing providers
- Equipment manufacturers and suppliers
- Warranty administrators
- Rebate or incentive program administrators
- Subcontractors and service providers
- Accounting and professional advisers
- Information technology and communications providers
- Analytics and advertising providers
- Government, regulatory, law-enforcement, or other authorities where required or permitted by law
We expect service providers handling personal information on our behalf to use appropriate safeguards.
Some service providers may process or store personal information outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
7. REBATES, WARRANTIES, AND FINANCING
If you ask Bison Air Inc. to assist with a manufacturer warranty, government or utility incentive, rebate program, or financing application, we may need to provide relevant information to the applicable manufacturer, program administrator, financing provider, utility, government agency, or other organization involved.
We will only provide information reasonably required to facilitate the requested service or application, subject to applicable law.
8. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember preferences
- Maintain website security
- Understand website traffic and usage
- Measure website performance
- Improve our website and services
- Support advertising and marketing activities where applicable
Your browser may allow you to block or delete certain cookies. Disabling cookies may affect the operation of some website features.
Where required by applicable law, consent mechanisms may be provided for non-essential cookies or similar technologies.
9. ADVERTISING AND ANALYTICS
We may use third-party analytics and advertising services to understand website activity, measure advertising performance, and improve our marketing.
Depending on the services enabled on our website, these providers may collect information through cookies, pixels, or similar technologies.
Their collection and use of information may also be governed by their respective privacy policies and settings.
10. MARKETING COMMUNICATIONS
Where permitted by law, Bison Air Inc. may send customers or prospective customers information about products, services, promotions, maintenance, rebates, or other relevant HVAC information.
You may unsubscribe from electronic marketing communications using the unsubscribe mechanism provided in the communication or by contacting us.
Operational communications relating to an active quote, appointment, installation, service request, warranty, invoice, or other existing business relationship may still be sent where appropriate.
11. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, tax, accounting, warranty, insurance, regulatory, and business requirements.
Retention periods may vary depending on the nature of the information and our relationship with you.
When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.
12. SECURITY
Bison Air Inc. uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information under our control.
These safeguards are intended to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
No method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.
13. ACCESS AND CORRECTION
Subject to applicable law, you may request access to personal information that Bison Air Inc. holds about you.
You may also request correction of personal information that you believe is inaccurate or incomplete.
We may need to verify your identity before responding to an access or correction request. Certain information may be exempt from access where permitted or required by law.
Privacy requests may be submitted using the contact information provided below.
14. CHILDREN'S PRIVACY
Our website and HVAC services are intended for a general adult audience and are not directed specifically toward children.
We do not knowingly collect personal information from children for the purpose of marketing or selling HVAC services directly to them.
15. LEGAL DISCLOSURES
We may collect, use, preserve, or disclose personal information where required or permitted by applicable law, including in response to lawful requests from courts, government authorities, regulators, or law-enforcement agencies.
We may also use or disclose information where reasonably necessary to protect our legal rights, prevent fraud, enforce agreements, or protect the safety and security of our customers, employees, business, or others.
16. BUSINESS TRANSACTIONS
If Bison Air Inc. is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as permitted by applicable law and subject to appropriate confidentiality and privacy protections.
17. YOUR PRIVACY RIGHTS AND QUESTIONS
You may contact Bison Air Inc. if you:
- Have questions about this Privacy Policy
- Want information about our privacy practices
- Want to request access to your personal information
- Want to request correction of your personal information
- Have a privacy-related complaint or concern
We will review and respond to privacy requests in accordance with applicable Canadian privacy laws.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy.
We encourage visitors to review this Privacy Policy periodically.
19. CONTACT BISON AIR INC.
For questions, requests, or complaints regarding privacy, please contact:
Bison Air Inc.
Privacy Contact
Email: bisonairinc@gmail.com
Phone: 416-652-4323
Mailing / Registered Address:
316 Rita's Avenue
Newmarket, ON L3X 2N2
Canada
Public Office:
40 Bradwick Dr, Unit 2
Vaughan, ON L4K 1K9
Canada
Website: bisonairinc.ca
